- #How to use confluence as a knowledge base how to
- #How to use confluence as a knowledge base manuals
- #How to use confluence as a knowledge base free
*Path and file:* Location of fuel transaction file. Standard EFI checkbox : Makes mapping layout box available.ĮFI Program: Filled in when standard EFI is selected. Main Screenįuel System: Name of fuel system (ex. Module Name: Type in existing module name (find by clicking list button to the right, use F1 or press the OK button) or type in a new module name and press the Add button to add a new module.Ĭhange Facility button to change from user's facility to another facility that has user rights. Press F1 or OK and a list of modules that are either finished or in progress will appear. Thanks to its flexibility it suits any organization that creates, hosts, shares and collaboratively edits information.To start the program, run the menu item Fuel\Fuel entry \Electronic fueling\modules (FFEM). There are many options to implement Confluence. One product with several implementation options Wide variety of macros for Confluence pagesĪnalytics cockpit in Confluence is a valuable tool for understanding which content is most needed among users.Īnalytics cockpit can be used for the whole instance but also for specific spaces to identify the most and least visited pages. In situations where the same content is displayed on many pages, we use Excerpt macro that reflects changes made on the original page as well as other pages. Tasks and Jira Issues macro on Confluence page Team and project leads love using Tasks macro to keep track of ongoing tasks and their feasibility. In our case, a Jira issues’ macro is often used to display Jira tasks and its related information on a Confluence page. What we like most about Confluence is its filterable search engine, dynamic content creating with macros, flexible permission management, the possibility to collaboratively edit documents and the option to integrate Confluence with other applications. In addition to intranet, we use Confluence as a project management tool.
#How to use confluence as a knowledge base free
In essence, it can contain anything that might be necessary for employee onboarding as well as existing employees.įeel free to read more on our previous blog post on how we implemented intranet on Confluence in TWN.
#How to use confluence as a knowledge base manuals
Intranet is an environment to host company regulations, work process descriptions, tutorials, user manuals as well news in blog format to name a few. All the documentation is hosted in Confluence.Ĭonfluence can also be implemented as a tool to support internal communication. Scrolling below, the information is categorized by product platforms, products, and topics. In Atlassian's customer portal landing page one of the first things to notice is a documentation search bar for end users and administrators.Ītlassian's knowledge base integrated with customer portal It is a powerful combination that allows customers quickly find answers to their problems from troubleshooting or how-to articles.Ītlassian reports that there could be a 30-50% increase in first-contact resolutions and 10% fewer reported issues/support requests if knowledge base is implemented. Knowledge base integrated with a customer portal can be focused on either internal or external customers, who need help with a product or service. In addition, Confluence will notify you about activities that took place while you were away so that no important updates remain unattended.Ĭonfluence knowledge base can be implemented as an individual environment or integrated with a Jira Service Management customer portal. This makes the process of managing permissions flexible. Permissions to view and edit content can be set globally, but also individually for spaces and pages. Let's imagine a scenario where a customer and a service provider collaborate during a project.ĭuring the process different types of documentation is created - business requirements, project plan, meeting notes, technical descriptions, work results etc.īoth the customer and service provider wish to stay updated with any kind of additions, updates and edits done in the documentation without having to dig in e-mails and their attachments.Ĭonfluence enables to create spaces and under spaces it is possible to create pages.
#How to use confluence as a knowledge base how to
Confluence is a flexible tool for content creating, hosting, sharing and collaborative editing.ĭown below we are going to introduce some examples how to make Confluence work for you.Įnvironment to manage project documentation